Contact

# One inbox for everything

One address, support@trypaperroute.com, covers support, billing and privacy questions. Every plan already includes up to 10 edits per reel — email here for anything beyond that.

[support@trypaperroute.com](mailto:support@trypaperroute.com)

Updated 23 September 2026

## Product and account questions

Signing up, onboarding, plan changes, a reel that came out wrong, or anything about how Paper Route works — email [support@trypaperroute.com](mailto:support@trypaperroute.com) and describe what you’re seeing. If you’re already a customer, send it from the email on your account so we can find you faster.

## Billing questions

Plans are billed monthly and orders are processed by Creem, our merchant of record. For a billing question — a charge, a receipt, cancelling a plan — email [support@trypaperroute.com](mailto:support@trypaperroute.com). See [Pricing](https://trypaperroute.com/pricing) for current plan prices and what each includes.

## Privacy and data requests

What we collect, how a cloned voice or a generated scene is made, how long things are kept, and how to ask for your data to be deleted are all covered on the [Privacy Policy](https://trypaperroute.com/privacy). Section 11 there has the same contact address for a privacy-specific request.

## Who you’re contacting

Paper Route is a service of Clearpoint Systems, based in New York, NY. There is no phone line or live chat today — email is the one channel. See [About](https://trypaperroute.com/about) for what the company does and who it’s built for, and [Terms](https://trypaperroute.com/terms) for the billing and cancellation terms referenced above.

Not ready to write in? Most questions are already answered without waiting on a reply: [how it works](https://trypaperroute.com/how-it-works) walks through signing up, setting up your market and brand, and what happens each week; [pricing](https://trypaperroute.com/pricing) lists what each plan includes and what it costs; and the [FAQ](https://trypaperroute.com/#faq) covers edits, cancelling and what a first week looks like. support@trypaperroute.com is still the right place for anything those pages don’t cover.