Contact
One inbox for everything
One address, support@trypaperroute.com, covers support, billing and privacy questions. Every plan already includes up to 10 edits per reel — email here for anything beyond that.
Updated 23 September 2026
Product and account questions
Signing up, onboarding, plan changes, a reel that came out wrong, or anything about how Paper Route works — email support@trypaperroute.com and describe what you’re seeing. If you’re already a customer, send it from the email on your account so we can find you faster.
Billing questions
Plans are billed monthly and orders are processed by Creem, our merchant of record. For a billing question — a charge, a receipt, cancelling a plan — email support@trypaperroute.com. See Pricing for current plan prices and what each includes.
Privacy and data requests
What we collect, how a cloned voice or a generated scene is made, how long things are kept, and how to ask for your data to be deleted are all covered on the Privacy Policy. Section 11 there has the same contact address for a privacy-specific request.
Not ready to write in? Most questions are already answered without waiting on a reply: how it works walks through signing up, setting up your market and brand, and what happens each week; pricing lists what each plan includes and what it costs; and the FAQ covers edits, cancelling and what a first week looks like. support@trypaperroute.com is still the right place for anything those pages don’t cover.