Refund Policy

Last updated: October 13, 2026.

This is the refund policy for Paper Route, a service of Clearpoint Systems. It repeats what our Terms of Service say about payments, in one place.

1. The free week

New signups get one week of the service free, with no card required. Nothing is charged during or automatically at the end of the free week — on day 7 you choose a plan on the pricing page to continue, or you don’t, and either way you keep no ongoing obligation to us.

2. Ending your plan

Every plan is a monthly subscription at the price shown on the pricing page. You may end your subscription at any time, from your account (Settings, then Manage billing, which opens the customer portal) or through the emailed receipt link Creem provides. Your access continues until the end of the billing month in which you end it, and stops at the end of that month.

3. Refunds

We do not give refunds or partial-month credits for a month that has started. This does not limit any statutory right you have under the law of your country — for example, the 14-day withdrawal right available to consumers in the European Union where it applies.

4. How to ask

Refund requests go through Creem or support@trypaperroute.com. Creem is the merchant of record for all our orders and handles payment, billing, invoices, taxes, refunds and payment-related customer service.

5. Before you dispute a charge

Please email support@trypaperroute.com first, so we can sort it out with you.

6. Charge from Creem on your statement

Our order process is conducted by our online reseller Creem, so the charge on your statement may show Creem’s name. Creem’s own terms, which apply to your purchase alongside ours, are at creem.io/buyer-terms.